Frequently Asked Questions

1.What is the TOLL-BY-PLATE program?

A: TOLL-BY-PLATE is an image based electronic toll collection system that uses photographic images of the vehicle's license plate to identify the customer responsible for payment. This feature is available on the HEFT (Homestead Extension of Florida's Turnpike) from Florida City to Miramar in Miami- Dade County. The intent of the TOLL-BY-PLATE program is to provide a safe statewide Turnpike system, reduce traffic congestion and reduce air pollution by providing an efficient and convenient payment method for customers of the Turnpike system.

2. How is the toll paid?

A: When a motor vehicle passes through a toll collection facility and the toll payment is not made by either using cash or an electronic transponder, a photographic image of the vehicle's license plate will be captured at the toll lane. The first-listed registered owner of that vehicle will receive an invoice in the mail for the accumulated toll amounts and a $2.50 administrative charge.

3. Why is there an Administrative Charge?

A: The administrative charge covers the costs of administering the TOLL-BY-PLATE tolling program. It includes reviewing photographic images of license plates captured at the toll collection facilities, generating and sending invoices, processing toll payments received, and other related costs.

4. Can I save money on tolls with TOLL-BY-PLATE?

A: The TOLL-BY-PLATE program does not provide toll reductions. But, SunPass customers typically pay less than TOLL-BY-PLATE or cash customers at toll plazas and exits on most Florida toll roads and bridges. SunPass customers pay less than cash customers because the SunPass Prepaid Toll Program is a more efficient method of collecting tolls. To open a prepaid SunPass account, click   here.

5. How would I dispute a toll charge?

A: An invoice or transaction dispute request must be made within 90 days of the toll transaction. Disputes may be made in writing, in person, or by telephone. All disputes are subject to review and approval by FDOT and may require additional documentation or evidence from the customer.

6. What if I don't pay the TOLL-BY-PLATE Invoice and I received a collection notice?

A: Failure to pay the initial Invoice by the due date will result in the assessment of an additional $2.50 administrative charge and the issuance of a second Invoice. Failure to pay the second Invoice by the due date can result in the toll and administrative fee amounts being assigned to a collection agency which will add additional fees to the balance owed. Additionally, the Department is authorized under Florida Statutes to place a Registration Hold on the license plate of the registered owner of the vehicle and may also issue a Uniform Traffic Citation to the vehicle's owner. To learn more about how to pay your bill, please click below on the name of the collection agency that sent you a collection notice.


AllianceOne Receivables Management, Inc.
Linebarger Goggan Blair & Sampson, LLP